If your disputed transaction is not resolved in your favour (i.e. confirmed as a legitimate transaction), interest will be payable on the relevant amount. Depending on the outcome of the investigation, we may make adjustments to any interest and fees charged on the disputed transaction. Interest will not be charged on any disputed transaction while it is being investigated. Please follow the dispute a transaction steps above. You should raise your dispute via Message us in the Support section of the app. EFTPOS transactions (those where you have inserted or swiped your card into an EFTPOS terminal and selected Savings or Cheque) are not eligible for this feature.
Log in to ANZ App, tap More and then Ongoing & One-off Payments to see a list of merchants you have shared your card or account info with. In the ANZ App, you can tap on the transaction to view more information including the business’s contact details, trading name and a map of their location (ideal for retracing your steps). Pending or outstanding transactions shouldn’t be disputed as we cannot investigate until the transaction has been processed. Before you dispute a transaction, it’s always good practice to check and confirm a few things. Check your transaction and if you think it’s unauthorised, you can dispute it.
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Fund manager’s lawyer argues a judge ruled too harshly in allowing deterrence to trump other factors, an appeal seeking a lighter punishment has heard. Construction data firm Hubexo cannot show it lost money as a result of its competitor secretly accessing its database for four years, CoreLogic says. If you don’t see your language listed, please ask us for help to find someone who speaks your language to help with your banking. Explore our contact information and get support with a wide range of products, services and topics.
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Log in to Internet banking with your CRN and password If you think a transaction was the result of a scam, you should contact ANZ immediately. Refunds and reversals may use different conversion rates to those used for the original transaction.
Timeframes for resolving disputes about card transactions are dependent upon the Scheme rules (Visa and EFTPOS manage disputes in different ways), but most are resolved within 35 days. Select your account and the transaction you’d like to dispute You can raise a dispute in the ANZ App once a transaction has been processed to your account.
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